Training
Dealing with Difficult Conversations
Handling difficult conversations in such a way that increases self-confidence and encourages an environment of positivity.
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Price
Customized to your needs
Book Now
Price
Customized to your needs
Provided By
An innovative, results-oriented individual with proven ability to impact the bottom-line through organization effectiveness; backed by the ability to be seen as credible and trustworthy by line management, whether working internally or externally.
Overview
Created content and successfully delivered over 30 times to various levels of management; obtaining high evaluations scores.
Service Details
240 minutes
10-25 participants
PREVIOUSLY DELIVERED TO
Key Topics
1
Difficult conversations - Where do they come from?
2
Delivering bad news
3
Creating an environment that encourages problems to be surface instead of swept under the rug
4
Crisis prevention strategies
5
"In the Heat" Communication Strategies
Skills You'll Practice
Understanding the difference between misunderstandings and disagreements, and what type of disagreement it may be.
Confrontational language and how to reframe.
Using "I" messages. Asking open-ended questions.
Applying model for difficult situations.
Replacing criticism with constructive feedback.
Decisions You Will Be Able To Navigate
Recognize problems before they become a crisis
Handle sensitive issues to avoid escalation
Diffuse difficult situations through appropriate communication
Express emotions appropriately and help others express their feelings appropriately
Discuss negative feedback constructively
Create an action plan for dealing with difficult conversations
About Marguerite Harris
An innovative, results-oriented individual with proven ability to impact the bottom-line through organization effectiveness; backed by the ability to be seen as credible and trustworthy by line management, whether working internally or externally.
CREDENTIALS
- Sloan Business School – Executive Coaching Certification Program
- PDI/Korn Ferry – Profilor 360 & Leadership Potential Assessment Interpretation
- Instructional Designer & Master Trainer – Langevin Learning Services
- BlessingWhite Certified Instructor – Managing Personal Growth (MPG)
- BlessingWhite Certified Instructor – Helping Others Succeed (HOS)
- ITIL – v3, Foundations
- Graduate Work – Community/Adult Education Administration; Eastern Michigan University
INDUSTRIES
Human Resources
Information Technology
Management Consulting
Professional Services
Retail
EXPERIENCE WITH
Customer Service
Human Resources
Management
Project Management
EXPERTISE
Career Direction
Improve At Networking
Interview Feedback
Mid Career
New People Manager
Experienced People Manager
Executive
Discover Skills And Strengths
+ more
Book Now
Price
Customized to your needs
Grow your career with a coach
Find my coach
- hello@exec.com
- Built in San Francisco
- Mailing Address (PO Box):
440 N Barranca Ave #1890
Covina, CA 91723