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Training

Dealing with Difficult Conversations

Improve your ability to handle sensitive issues, diffuse tense situations, and express emotions constructively

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Price
Customized to your needs

Book Now

Price
Customized to your needs

Provided By

An innovative, results-oriented individual with proven ability to impact the bottom-line through organization effectiveness; backed by the ability to be seen as credible and trustworthy by line management, whether working internally or externally.

Overview

Dealing with Difficult Conversations empowers participants to transform potential conflicts into opportunities for growth and understanding.

This workshop unravels the roots of difficult conversations, guiding you on how to deliver unfavorable news effectively, encourage transparency, and employ proactive strategies to avert crises. You will also delve into communication strategies, specially designed for situations where emotions are running high.

Throughout this workshop, participants will practice and develop a range of skills crucial for navigating challenging discussions including distinguishing between misunderstandings and disagreements and reframing confrontational language. Participants will also learn the art of giving and receiving constructive feedback and using "I" messages to express to foster a sense of openness and respect.

By the end of the workshop, participants will be equipped to identify potential crises before they escalate, deal with sensitive issues effectively, and guide difficult conversations toward positive outcomes.

Service Details

240 minutes
10-25 participants
PREVIOUSLY DELIVERED TO

Key Topics

1
Understanding the roots of difficult conversations and how to navigate them
2
Techniques for delivering unfavorable news tactfully and effectively
3
Creating a transparent work environment where problems are addressed proactively
4
Implementing proactive strategies to prevent crises
5
Employing effective communication strategies when emotions are heightened
6
Understanding and handling disagreements and confrontational language
7
Skills for giving and receiving constructive feedback
8
Strategies for expressing emotions in a professional context
9
Creating action plans for handling difficult conversations

About Marguerite Harris

An innovative, results-oriented individual with proven ability to impact the bottom-line through organization effectiveness; backed by the ability to be seen as credible and trustworthy by line management, whether working internally or externally.
Work History
Fujitsu Consulting
Sr. Consultant – Organizational Change Management
Coldwater Creek
Director of Organization Effectiveness
The Taubman Company LLC
Director of Professional Development
+ more
Credentials
  • Sloan Business School – Executive Coaching Certification Program
  • PDI/Korn Ferry – Profilor 360 & Leadership Potential Assessment Interpretation
  • Instructional Designer & Master Trainer – Langevin Learning Services
  • BlessingWhite Certified Instructor – Managing Personal Growth (MPG)
  • BlessingWhite Certified Instructor – Helping Others Succeed (HOS)
  • ITIL – v3, Foundations
  • Graduate Work – Community/Adult Education Administration; Eastern Michigan University

Book Now

Price
Customized to your needs

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