An innovative, results-oriented individual with proven ability to impact the bottom-line through organization effectiveness; backed by the ability to be seen as credible and trustworthy by line management, whether working internally or externally.
Overview
Director of L & D, designed content and successfully delivered 40 workshops as indicated by high scores on evaluations.
Service Details
240 minutes
10-25 participants
PREVIOUSLY DELIVERED TO
Key Topics
1
Building Rapport
2
Identifying Common Communication Filters
3
Conflict Resolution Skills
4
Characteristics for Success (Likeability, Reciprocity, Credibility, Composure, and Commitment)
Skills You'll Practice
Active listening
Paraphrasing
Conflict resolution skills
Identifying "hot buttons" during communication
Re-framing
Decisions You Will Be Able To Navigate
Build rapport and develop genuine relationships
Improve communication skills, including verbal and nonverbal messages, to be more effective with others
An innovative, results-oriented individual with proven ability to impact the bottom-line through organization effectiveness; backed by the ability to be seen as credible and trustworthy by line management, whether working internally or externally.
CREDENTIALS
Sloan Business School – Executive Coaching Certification Program