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Heather Zweifel
4.8
·
VERIFIED

Executive leader with 20+ years of experience in all aspects of human resources, sales, and operations. A proven track record in maximizing organizational performance by identifying critical issues, leading teams, designing and executing solutions, and sharing the success.

Executive leader with 20+ years of experience in all aspects of human resources, sales, and operations. A proven track record in maximizing organizational performance by identifying critical issues, leading teams, designing and executing solutions, and sharing the success.

Heather Zweifel is not accepting new clients right now
Heather Zweifel is not accepting new clients right now
Bio

Heather helps purpose-driven companies crystallize big visions through strategy, prioritization, and transformation. Skilled at connecting people, helping solve thorny problems, and getting things done on time and under budget, Heather helps leaders and business owners achieve their goals. Heather serves as a trusted business partner, consultant, and subject matter expert in the areas of strategic planning, executive coaching, organizational development, project and change management, and talent optimization.

With 20+ years of experience as an executive leader in technology, financial services, and health care, Heather is an expert in helping leaders effectively set strategic plans, build and retain strong teams, navigate change, and exceed goals.


Notable Client Achievements

  • Led an organization through their first strategic planning exercise and, as a result, reduced overhead expenses by 11% while improving overall efficiency and business results in the first six months. Additional savings and efficiencies were realized with forecasted increase in customer experience, employee engagement, and the creation of a new specialty business.
  • Transformed end-to-end highly complex loan decisioning and supporting processes. Designed an automated real-time decision tool that enables employees to have complete and accurate financial information at loan application and throughout the originations, onboarding, and loan servicing processes. Implementation impacted nine technology systems and resulted in reduced customer complaints, $1M in efficiency savings, and over $15M in new sales captures within the first year.
  • Consulted with an organization to refine their core products and services as they redefined their relationship with their employees and customers. Evaluated key performance indicators, focus group feedback, and financial performance to recommend updates to products, services, and employee positioning in the marketplace. Structured and led the strategic planning, portfolio creation, change management, and measurements to successfully refine the organization. Financial performance increased by 8% in the first quarter with double-digit growth in employee and customer experience metrics.
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Work History
The University of South Dakota
Adjunct Professor
Sanford Health
Enterprise Director, HR
Wells Fargo
SVP: HR, Strategy, Regional Development, Operations, Customer Experience
+ more
Credentials
  • ICF Professional Certified Coach (PCC)
  • Ed.D. – Leadership & Organizational Development | University of St. Thomas
  • M.A. - Communications | University of South Dakota
  • B.S. - Criminal Justice, Political Science, Communications | University of South Dakota
  • Stanford | Design Thinking
  • Prosci | Change Management Certification
  • HR Certification Institute | Senior Professional in Human Resources (SPHR)
  • Assoc. of Change Management Professionals | Change Professional (CCMP)
  • Project Management Institute | Portfolio Management Professional (PfMP)
  • Brené Brown | Dare to Lead Trained
  • John Maxwell Group | Speaker, Coach, Trainer, & DISC Certified
Industry Specialties
Financial Services, Healthcare, Human Resources, Management Consulting and more
Functional Specialties
Customer Service, Human Resources, Operations, Sales and more
Expertise
Experienced People Manager, Executive, Discover Skills And Strengths, Goal Clarification and more

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