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Training

Handling Difficult Conversations like an Expert

Learn what the top experts say about how to handle challenging conversations!

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Price
Customized to your needs

Book Now

Price
Customized to your needs

Provided By

Seasoned Organizational Development leader with 25 years of experience developing and coaching associates at all levels in various sectors.

Overview

In the "Handling Difficult Conversations like an Expert" workshop, experienced Organizational Development leader Kristan Jones equips you with the skills and confidence to navigate challenging conversations in your professional life. As the former VP of Learning and Development at a 15,000-person organization, Kristan brings a wealth of knowledge and practical insights to this essential topic.

This comprehensive workshop focuses on three key types of difficult conversations: conflicts, performance conversations, and terminations. Throughout the session, participants will practice starting conversations, handling reactions, and successfully closing conversations.

Join Kristan Jones in this transformative workshop and gain the skills to handle difficult conversations like an expert, fostering a more open and productive workplace environment.

Service Details

60 minutes
6-25 participants

Key Topics

1
What Makes for a Difficult Conversation?
Delve into the dynamics and complexities of difficult conversations.
2
Navigating Conflicts
Learn the three-step process for initiating, managing, and concluding difficult conversations.
3
Performance Challenges
Address performance issues with tact by communicating concerns, handling reactions, and setting clear expectations.
4
Handling Terminations
Learn how to deliver the news, handle challenging reaction, and wraw up conversations.
5
Performance Conversations
Equip yourself with strategies for effective and constructive performance-based conversations.
6
Interactive Exercises
Get hands-on practice managing difficult interactions with co-workers and employees

About Kristan Jones

Seasoned Organizational Development leader with 25 years of experience developing and coaching associates at all levels in various sectors.
Credentials
  • 25+ years of executive level experience in learning and development
  • PhD, Industrial/Organizational Psychology
  • Registered Corporate Coach (RCC)
  • DISC, Hogan, MBTI, Leadership Circle certified practitioner
Industry Specialties
Computer Hardware
Education
Financial Services
Healthcare
+ more
Functional Specialties
Human Resources
Legal Compliance
Consulting
Expertise
New Grad
Early Career
Mid Career
New People Manager
+ more

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Price
Customized to your needs

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