Difficult conversations are a fact of life. Get a roadmap for having a tough talk so you can prepare, get it done and emerge with everyone's dignity intact.
Communication coach, trainer, and former Emmy-nominated journalist, working from C-Suite to production line to help people inform, persuade, influence others, and show up professionally. Industry experience includes healthcare, financial services, tech, manufacturing, and more.
Overview
Former Emmy-nominated journalist and communications executive at Hyatt Hotels, CDW and Fortune Brands.
Service Details
120 minutes
5-30 participants
PREVIOUSLY DELIVERED TO
Key Topics
1
Preparing for a difficult conversation
2
Having a difficult conversation
3
What to do after a difficult conversation
4
Types of difficult conversations
5
Examples of actual difficult conversations
Skills You'll Practice
Communicating something difficult to another person
Conversation skills
Developing empathy
Decisions You Will Be Able To Navigate
How to prepare and lead a difficult conversation
What to do after a difficult conversation
Manage emotions related to difficult conversations
Communication coach, trainer, and former Emmy-nominated journalist, working from C-Suite to production line to help people inform, persuade, influence others, and show up professionally. Industry experience includes healthcare, financial services, tech, manufacturing, and more.
CREDENTIALS
Bachelor of Science in Journalism | Northwestern University
Member, Association of Change Management Professionals
Member, National Speakers Association, Illinois Chapter
Member, Public Relations Society of America
Member, International Association of Business Communicators