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Training

Having Difficult Conversations and Resolving Conflict

Learn how to confidently handle difficult conversations and interpersonal conflicts.

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Price
Customized to your needs

Book Now

Price
Customized to your needs

Provided By

Senior leader with 20 years experience leading teams responsible for building and delivering global leadership development, coaching, change management, sales and technical enablement, DEI, and employee well-being programs for Fortune 50 companies.

Overview

In this 2-hour virtual workshop, you'll learn skills to confidently handle difficult conversations and interpersonal conflicts. You'll learn when a difficult conversation is needed, how to manage emotions, provide constructive feedback, find common ground, escalate issues, and apply techniques to real-world scenarios.

Whether you need to resolve conflict, provide critical feedback, or have tough conversations with your team, this workshop provides the tools to communicate clearly and empathetically.

Service Details

120 minutes
10-25 participants

Agenda

Situational Awareness
Recognizing situations that require a difficult conversation
Emotional Regulation
Managing your emotions and minimizing defensiveness
Using the SBI Model
Using the SBI model to provide constructive feedback
Tactical Empathy
Finding common ground through understanding different perspectives
When and How to Escalate
Knowing when to escalate issues and how to do it effectively
Scenarios
Applying techniques to real-world difficult conversation scenarios

About Kerry Campbell

Senior leader with 20 years experience leading teams responsible for building and delivering global leadership development, coaching, change management, sales and technical enablement, DEI, and employee well-being programs for Fortune 50 companies.
Credentials
  • Project Management Professional (PMP)
  • Certified Instructional Designer
  • Certified Organizational Design Consultant
  • Certified Situational Leadership Facilitator
  • Masters Certificate in Project Management
Industry Specialties
Education
Financial Services
Human Resources
Information Technology
+ more
Functional Specialties
Human Resources
Informaton Technology
Management
Marketing
+ more
Expertise
Career Direction
Interview Feedback
Early Career
Mid Career
+ more

Book Now

Price
Customized to your needs

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