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Training

Having Difficult Conversations and Resolving Conflict

Learn how to get comfortable having difficult conversations and resolving conflict.

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Price
Customized to your needs

Book Now

Price
Customized to your needs

Provided By

Senior leader with 20 years experience leading teams responsible for building and delivering global leadership development, coaching, change management, sales and technical enablement, DEI, and employee well-being programs for Fortune 50 companies.

Overview

In this workshop, you’ll learn when to know to have a difficult conversation and strategies and approaches you can use to make it as painless and effective as possible, including ways to generate positive outcomes with resolving conflicts. You’ll learn how to use the SBI model to provide structure for feedback and how to use the “pool of meaning” concept to find common ground. You’ll apply what you learn to real-world scenarios.

Service Details

120 minutes
10-25 participants

Agenda

What Defines a Difficult Conversation or Conflict
Identifying when you need to have a difficult conversation, or there is a conflict to resolve.
What’s Emotion Got to Do With It
How emotions play a role in conflict and resolution, as well as managing difficult conversations. How to manage your own emotions, how to proceed without provoking emotion or keeping it to a minimum
Using the SBI Model
Using the SBI model for feedback in difficult conversations.
The Pool of Meaning
Finding the common ground together and using it to resolve conflict.
When and How to Escalate
When you need to escalate and how to do it effectively.
Various Scenarios and How to Handle
Review of various scenarios and discussions on how to handle based on what was learned.

About Kerry Campbell

Senior leader with 20 years experience leading teams responsible for building and delivering global leadership development, coaching, change management, sales and technical enablement, DEI, and employee well-being programs for Fortune 50 companies.
Credentials
  • Project Management Professional (PMP)
  • Certified Instructional Designer
  • Certified Organizational Design Consultant
  • Certified Situational Leadership Facilitator
  • Masters Certificate in Project Management
Industry Specialties
Education
Financial Services
Human Resources
Information Technology
+ more
Functional Specialties
Human Resources
Informaton Technology
Management
Marketing
+ more
Expertise
Career Direction
Interview Feedback
Early Career
Mid Career
+ more

Book Now

Price
Customized to your needs

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