Having Difficult Conversations and Resolving Conflict

In this workshop, you’ll learn when to know to have a difficult conversation and strategies and approaches you can use to make it as painless and effective as possible, including ways to generate positive outcomes with resolving conflicts. You’ll learn how to use the SBI model to provide structure for feedback and how to use the “pool of meaning” concept to find common ground. You’ll apply what you learn to real-world scenarios.