Senior leader with 20 years experience leading teams responsible for building and delivering global leadership development, coaching, change management, sales and technical enablement, DEI, and employee well-being programs for Fortune 50 companies.
Overview
In this 2-hour virtual workshop, you'll learn skills to confidently handle difficult conversations and interpersonal conflicts. You'll learn when a difficult conversation is needed, how to manage emotions, provide constructive feedback, find common ground, escalate issues, and apply techniques to real-world scenarios.
Whether you need to resolve conflict, provide critical feedback, or have tough conversations with your team, this workshop provides the tools to communicate clearly and empathetically.
Service Details
120 minutes
10-25 participants
Agenda
Situational Awareness
Recognizing situations that require a difficult conversation
Emotional Regulation
Managing your emotions and minimizing defensiveness
Using the SBI Model
Using the SBI model to provide constructive feedback
Tactical Empathy
Finding common ground through understanding different perspectives
When and How to Escalate
Knowing when to escalate issues and how to do it effectively
Scenarios
Applying techniques to real-world difficult conversation scenarios
Senior leader with 20 years experience leading teams responsible for building and delivering global leadership development, coaching, change management, sales and technical enablement, DEI, and employee well-being programs for Fortune 50 companies.
Work History
Google
Head of Cloud Sales Leadership Development, Sales and Productivity, Google Cloud
FICO
Director, Learning and Organizational Development
Qualcomm
Learning and Organizational Development Consultant
+ more
Credentials
Project Management Professional (PMP)
Certified Instructional Designer
Certified Organizational Design Consultant
Certified Situational Leadership Facilitator
Masters Certificate in Project Management
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