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Training

From Conflict to Collaboration, Part 2

With a foundation for conflict from Part 1, participants learn mindfulness methods for shifting negative emotions to a positive mindset and creating solutions.

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Price
Customized to your needs

Book Now

Price
Customized to your needs

Provided By

A Leadership, Career, and Life Coach, Thomas is passionate about helping people grow personally and professionally, developing the next generation of exemplary leaders, and helping clients find a healthy work-life balance.

Overview

Conflict begins when people perceive someone has negatively affected or is about to affect negatively, something they are concerned about or is important to them. The more deeply the concern, the more INTENSE THE CONFLICT.

Using the Thomas-Kilman Conflict Mode Instrument (TKI) to learn how you typically react to conflict. Next, learn how to apply the TKI to choose the best strategy for a conflict situation and discuss how the insights learned can benefit you and your organizational role.

Service Details

120 minutes
12-24 participants

Key Topics

1
Emotional Intelligence
2
Mindfulness
3
Seek first to understand, then to be understood
4
Creating mutually beneficial agreements
5
Applying best practices for conflict resolution

Skills You'll Practice

Emotional Intelligence
Mindfulness
Active Listening
Problem-Solving
Agreements

Decisions You Will Be Able To Navigate

Deciding to shift from negative reactions to positive behaviors
Deciding to shift from defensiveness to active listening
Deciding when to shift the interaction to problem-solving

About Thomas Norris

A Leadership, Career, and Life Coach, Thomas is passionate about helping people grow personally and professionally, developing the next generation of exemplary leaders, and helping clients find a healthy work-life balance.
Credentials
  • ICF Associate Certified Coach (ACC)
  • Certified Professional Leadership Coach (CPLC)
  • Mental Health Coach Certification
  • Myers-Briggs Type Indicator Certified
  • Thomas Kilmann Conflict Mode Instrument Certified
  • Personal DiSCerment Inventory Certified
  • M.S. in Organizational Development, Loyola University
  • B.A. in Psychology, California State University
Industry Specialties
Healthcare
Financial Services
Human Resources
Logistics Supply Chain
+ more
Functional Specialties
Account Management
Customer Service
Management
Sales
+ more
Expertise
Career Direction
Early Career
Mid Career
New People Manager
+ more

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Price
Customized to your needs

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