Training
From Conflict to Collaboration, Part 2
With a foundation for conflict from Part 1, participants learn mindfulness methods for shifting negative emotions to a positive mindset and creating solutions.
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A Leadership, Career, and Life Coach, Thomas is passionate about helping people grow personally and professionally, developing the next generation of exemplary leaders, and helping clients find a healthy work-life balance.
Overview
Conflict begins when people perceive someone has negatively affected or is about to affect negatively, something they are concerned about or is important to them. The more deeply the concern, the more INTENSE THE CONFLICT.
Using the Thomas-Kilman Conflict Mode Instrument (TKI) to learn how you typically react to conflict. Next, learn how to apply the TKI to choose the best strategy for a conflict situation and discuss how the insights learned can benefit you and your organizational role.
Service Details
120 minutes
12-24 participants
Key Topics
1
Emotional Intelligence
2
Mindfulness
3
Seek first to understand, then to be understood
4
Creating mutually beneficial agreements
5
Applying best practices for conflict resolution
Skills You'll Practice
Emotional Intelligence
Mindfulness
Active Listening
Problem-Solving
Agreements
Decisions You Will Be Able To Navigate
Deciding to shift from negative reactions to positive behaviors
Deciding to shift from defensiveness to active listening
Deciding when to shift the interaction to problem-solving
About Thomas Norris
A Leadership, Career, and Life Coach, Thomas is passionate about helping people grow personally and professionally, developing the next generation of exemplary leaders, and helping clients find a healthy work-life balance.
Work History
Brandman University, Part of the Chapman University System
Faculty
The Wonderful Company LLC
- Senior Manager, Learning and Organizational Development
- Sales Training Manager
L'Oréal
Vice President Education & Development
+ more
Credentials
- ICF Associate Certified Coach (ACC)
- Certified Professional Leadership Coach (CPLC)
- Mental Health Coach Certification
- Myers-Briggs Type Indicator Certified
- Thomas Kilmann Conflict Mode Instrument Certified
- Personal DiSCerment Inventory Certified
- M.S. in Organizational Development, Loyola University
- B.A. in Psychology, California State University
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