Master the conversations that drive
retention and expansion

Exec's AI is trained to behave like real customers—expressing concerns, pushing back on value, and responding dynamically to what your CSMs say. You can customize personas with specific industries, contract sizes, relationship history, and sentiment (frustrated customer, happy but price-sensitive, etc.). CSMs consistently tell us it's the closest thing to a real customer call without the risk.

The most impactful scenarios include renewal negotiations (especially with budget pressure), expansion and upsell conversations, QBR preparation, escalation handling, and difficult pricing conversations. Most teams start with 2-3 high-stakes scenarios and expand from there.

Each roleplay takes 5-15 minutes—short enough to fit before a renewal call or during prep time. CSMs can practice a specific scenario before a big meeting, run through escalation handling after a tough situation, or complete certification modules during slower periods. It's designed for how CS teams actually work.

Yes. Every scenario is built around your specific product, customer segments, competitive landscape, and CS methodology. You can create scenarios from scratch or work with our team to build them. Most teams have their first custom scenarios live within days.

Exec integrates with Gong, Chorus, and other recording tools to score real customer calls against the same criteria used in practice. This closes the loop: you can diagnose skill gaps from actual conversations, prescribe targeted practice, and verify improvement over time.

Most CS teams measure renewal rates, expansion revenue, NPS improvements, and CSM ramp time reduction. We also see teams track escalation rates, QBR effectiveness scores, and time to first value for new CSMs. We'll help you define the right metrics for your goals.

Adoption is highest when practice is tied to something meaningful—certification before handling renewals, prep before QBRs, or practice after a difficult customer interaction. Teams using certification-based models see 90%+ engagement.

Yes. Managers get visibility into completion rates, scores, and specific skill gaps across their team. They can review recordings, read AI-generated feedback, and identify who needs extra coaching—without sitting in on every customer call.

Most teams are live within 1-2 weeks. If you have existing call recordings, playbooks, or customer personas, we can use those to accelerate scenario creation. Pilots typically start with 2-3 high-impact scenarios and expand from there.