Build confident agents who can handle
any customer conversation

Exec's AI is trained to behave like real customers—expressing frustration, escalating emotions, and responding dynamically to what your agents say. You can customize personas with specific complaint types, emotional states (angry, confused, demanding), and product knowledge levels. Agents consistently tell us it feels like a real support call without the risk of damaging a customer relationship.

The most impactful scenarios include de-escalation of angry customers, complaint resolution, policy explanation (warranty denials, refund limits), technical troubleshooting conversations, and handling service outages. Most teams start with their highest-volume difficult scenarios and expand from there.

Each roleplay takes 5-10 minutes—short enough to fit between support shifts or during coaching time. Agents can practice a specific scenario before handling a known escalation, run through de-escalation after a tough call, or complete certification modules during training blocks. It's designed for how support teams actually operate.

Yes. Every scenario is built around your specific product, common issues, company policies, and support methodology. You can create scenarios from scratch or work with our team to build them. Most teams have their first custom scenarios live within days.

Exec integrates with Gong, Observe.AI, and other recording tools to score real support calls against the same criteria used in practice. This closes the loop: diagnose skill gaps from actual conversations, prescribe targeted practice, and verify improvement over time.

Most support teams measure CSAT/NPS improvements, first-call resolution rates, agent ramp time reduction, and escalation rates. We also see teams track handle time efficiency, quality assurance scores, and time to proficiency for new hires. We'll help you define the right metrics for your goals.

Adoption is highest when practice is tied to something meaningful—certification before going live, prep before handling known escalations, or practice after a difficult customer interaction. Teams using certification-based models see 90%+ engagement.

Yes. Managers get visibility into completion rates, scores, and specific skill gaps across their team. They can review recordings, read AI-generated feedback, and identify who needs extra coaching—without listening to every support call.

Most teams are live within 1-2 weeks. If you have existing call recordings, QA rubrics, or common complaint categories, we can use those to accelerate scenario creation. Pilots typically start with 2-3 high-impact scenarios and expand from there.