Skillsoft CAISY vs Bigtincan: Practice Platforms Comparison

Your support team just completed de-escalation training. Two days later, an agent freezes during an angry customer call and escalates unnecessarily. 

Meanwhile, your sales reps stumble through competitive objections despite completing product training. The knowledge exists, the training happened, so why do the conversations still fail?

Skillsoft CAISY lives in Percipio and Salesforce, providing learning leaders with an AI simulator to help agents and employees practice difficult workplace interactions. 

Bigtincan sits with sales and enablement leaders who need a unified platform for content, training, and guided selling so reps run more effective customer meetings.

This comparison explores which platform fits your conversation practice needs.

Platform Overviews

Skillsoft CAISY is an AI conversation simulator integrated with Skillsoft Percipio and Salesforce for workplace skills development. The platform provides pre-built scenarios for customer service, HR, management, and technical leadership conversations, helping employees practice difficult workplace interactions in psychologically safe environments.

Bigtincan is a revenue enablement platform that combines content management, learning paths, and AI role-play for sales teams. The platform integrates with CRMs to provide sellers with content and training, targeting revenue leaders who need a unified infrastructure for sales collateral and buyer engagement.

Decision Criteria

Choose Skillsoft CAISY if:

• You need soft-skills development for employees practicing workplace conversations like feedback delivery and change management

• You already use Skillsoft Percipio for enterprise training and want AI coaching added to existing coursework

• You need pre-built scenario libraries covering HR, management, customer service, and technical leadership

• Your focus is internal employee development rather than external revenue-generating conversations

• You need Salesforce integration for support team conversation practice

Choose Bigtincan if:

• You need sales enablement infrastructure, consolidating content, training, and buyer engagement tools

• Your revenue teams require mobile-first content access with offline synchronization and CRM integration

• You need digital sales rooms for multi-stakeholder collaboration throughout complex sales cycles

• Your focus is on external customer-facing conversations that drive revenue outcomes

• You can accommodate longer implementation timelines for comprehensive enablement platforms

Choose Exec if:

• You need 90-second scenario creation for immediate practice deployment when competitive threats emerge

• You need screen-sharing capabilities for product demo practice with simultaneous conversation evaluation

• You need voice-based stress-response learning that creates realistic customer pressure and pushback

• You need conversation practice spanning sales, customer success, and management roles in a unified infrastructure

• You prioritize rapid deployment over extended platform implementations

Feature Comparison

Skillsoft CAISY Review

Skillsoft CAISY is an AI conversation simulator that helps employees practice difficult workplace conversations in psychologically safe environments. 

The platform integrates with Skillsoft Percipio and Salesforce, serving learning leaders and support managers who need scalable soft-skills development across their organizations.

The platform provides pre-built scenario libraries covering customer service de-escalation, feedback delivery, change management conversations, and conflict resolution. 

For L&D leaders managing broad enterprise training, CAISY functions as the AI coaching layer added to existing Skillsoft coursework.

Key Features

AI Conversation Simulator

Practice environment where employees engage with AI personas to simulate workplace scenarios. Covers customer service interactions, manager feedback conversations, HR discussions, and technical leadership situations. The AI responds based on the employee's approach and provides a transcript-based evaluation.

Skillsoft Percipio Integration 

Deeply integrated with the Skillsoft learning platform, enabling L&D teams to add AI practice to existing training curricula. Employees access conversation simulations within their familiar learning environment without switching platforms.

Salesforce Integration 

Embedded within Salesforce for support teams, enabling agents to practice customer interactions directly within their workflow. Practice scenarios can be configured based on actual customer service situations encountered in the field.

Pre-Built Scenario Library 

Extensive library covering diverse workplace conversations, including performance reviews, difficult feedback delivery, change management announcements, conflict resolution between team members, and customer de-escalation situations. Scenarios designed for HR, management, customer service, and technical leadership roles.

Pros

• Eliminates scenario creation time through an extensive pre-built library covering common workplace situations

• Workflow integration within Percipio and Salesforce removes the friction of separate platform access

• A psychologically safe practice environment encourages employees to rehearse difficult conversations without judgment

• Broad enterprise training focus supports diverse employee development needs beyond a single function

Cons

• Custom scenario creation typically requires Skillsoft content and admin workflows rather than self-serve capabilities

• Focus on workplace skills limits relevance for quota-bearing sales conversations and revenue-generating scenarios

• No native screen-sharing capability for product demonstration practice during customer-facing conversations

• Transcript-based evaluation doesn't replicate real-time conversation pressure and stress-response learning

Bigtincan Review

Bigtincan is a revenue enablement platform that combines content management, learning paths, and AI roleplay for sales teams. 

The platform integrates with CRMs to provide sellers with the right content and training in the flow of work, serving Chief Revenue Officers and Sales Enablement leaders who need a unified infrastructure.

The platform solves revenue team productivity challenges through ML-powered content recommendations, mobile-first training delivery, digital sales rooms, and CRM integration. 

For sales enablement leaders, Bigtincan serves as a centralized infrastructure that consolidates content, training, and buyer engagement.

Key Features

ML-Powered Content Management 

Centralizes sales materials, with AI recommendations that suggest relevant content based on deal stage, customer profile, and product context. Handles version control and brand compliance across distributed teams. Field teams access content offline when connectivity is unavailable.

RolePlayAI Training 

AI roleplay functionality delivers customizable communication styles and supports multiple languages. Sales representatives practice product launches, competitor comparisons, objection handling, and enterprise sales scenarios. Training programs configure scenario difficulty and evaluation criteria to match enablement objectives.

Digital Sales Rooms 

Branded buyer engagement spaces where sales teams share content and track stakeholder interactions. Consolidates proposal documents, demonstrations, case studies, and pricing information. Analytics show which stakeholders access materials and when they engage.

CRM Integration 

Integrates with Salesforce, Microsoft Dynamics, and other CRM systems to synchronize content usage, training completion, and buyer engagement data. Sales representatives access content directly within CRM workflows without switching applications.

Pros

• Single platform reduces the complexity of managing separate tools for content, training, and engagement

• Field teams maintain productivity without desktop dependency through mobile-first design with offline access

• CRM integration connects enablement activities to actual sales outcomes for ROI visibility

• Enterprise deployment experience provides proven implementation patterns for large organizations

Cons

• Implementation requires significant configuration resources and extended timelines before value realization

• The platform spans multiple categories, creating positioning ambiguity about the primary use case

• Managing large content libraries across multiple product lines becomes difficult at scale

• Navigation requires multiple clicks to access frequently used content during active selling situations

How Exec Delivers What CAISY and Bigtincan Cannot

CAISY focuses on workplace soft-skills within the Percipio and Salesforce ecosystems. Bigtincan provides a comprehensive sales enablement infrastructure. Exec turns your specific talk tracks, demos, and renewal scenarios into fast practice for revenue-generating conversations.

90-Second Agentic Scenario Creation

Exec generates custom scenarios from short prompts in about 90 seconds, enabling same-day practice deployment for new pricing stories, competitive responses, or product updates.

CAISY provides pre-built scenario libraries requiring selection from existing templates, with custom creation typically handled through Skillsoft content workflows. Bigtincan embeds practice inside structured learning programs following broader design and rollout timelines.

Screen Sharing for Demo Practice

Exec supports voice and screen-share practice, where reps run live product demos while AI evaluates both the narrative and on-screen navigation. Representatives walk through product interfaces while handling objections and technical questions, replicating real demo pressure.

CAISY evaluates conversations based on transcripts and rubrics, without screen-sharing. Bigtincan offers digital sales rooms and video pitch certification, but focuses on content engagement rather than real-time analysis of demo navigation.

Voice-Based Stress-Response Learning

Exec intentionally builds stress through interruptions, objection spikes, and topic changes, mirroring how prospects and executives behave in high-stakes conversations. This pressure develops reflexes for revenue-critical moments. 

CAISY provides psychologically safe environments for workplace conversations, ideal for empathy and de-escalation, but not tuned for quota-bearing sales pressure. Bigtincan's practice focuses on message consistency and gamified learning rather than explicit stress-response architecture.

Revenue-Wide Scope with Custom Rubrics

Exec supports prospecting, demos, negotiations, renewals, escalations, and manager conversations in one environment, scored against your sales and leadership methodologies.

CAISY's roots are in customer service, HR, and workplace communication with templates for de-escalation and feedback, but limited focus on structured sales methodologies. Bigtincan covers the buyer journey from an enablement standpoint, but practice is just one component within a larger infrastructure.

Choose What Solves Your Real Problem

If your priority is building empathy and de-escalation skills for support teams or helping managers with difficult workplace conversations, CAISY offers a simulator embedded in Percipio and Salesforce. 

If you need to unify scattered sales content and training programs, Bigtincan offers a comprehensive enablement infrastructure.

Exec works when your core problem is reps and managers underperforming in revenue-generating conversations. It turns your actual plays into fast practice through screen sharing and stress-response learning across your entire revenue team.

Ready to practice the conversations that move the pipeline? Book a demo.