Ask Exec: self-serve onboarding and support, built in

We just shipped Ask Exec, an AI agent that lives in a resizeable side panel inside Exec. It answers your product questions, walks you through setting up and using features, and takes bug reports and feature requests directly from you and files them with our team.

When you're new to a platform, the friction is rarely the product itself. It's figuring out where things are, what to do next, and whether you're missing something. You have a question about how assignments work, or whether you can attach a Knowledge Hub source to a scenario, or how to set up a certification. Your options were to dig through documentation or wait for someone to get back to you.

Ask Exec closes that gap. It reads our documentation and in-app navigation as its knowledge base, so when you ask it something, it surfaces the right feature and walks you through it at your own pace. You can explore the product conversationally, get pointed to the exact setting or page you need, and keep moving without leaving what you're doing. The side panel resizes, so you can keep your scenario or analytics open on one side and ask questions on the other.

It also handles bug reports and feature requests. When it detects you're trying to report a problem or ask for something we don't have yet, it interviews you: what happened, what you expected, what you were trying to do. Then it files that with the Exec team on your behalf. You don't have to switch to email, find the right contact, or write up a structured report yourself. You just talk to it.

We built this because we talk to customers every week, and the most common blocker for new teams is the first setup step. The time between deciding to create a first scenario and getting it running is where momentum dies. Anything we can do to shrink that gap means more reps practicing and fewer enablement leaders stuck playing help desk.

Open the side panel and ask it anything. If it doesn't know the answer yet, tell it what's missing. It'll make sure we hear about it.