Skill analytics and proficiency scores are live

There's a new top-level Skills view on Exec. Every rep gets a proficiency score for each skill, and that score pulls from roleplay sessions. Managers can see how the whole team is performing on a given skill, where the gaps are, who's trending up, and who needs work.

Proficiency is a rolling, time-weighted metric. It looks back 180 days, and recent performance counts more than older results. If a rep scored poorly on objection handling three months ago but has hit Gold for the last two weeks, the proficiency score reflects that improvement. It combines scored activity across practice sessions into a stable picture of how someone is actually doing on that skill over time.

The skills themselves come from your custom scorecards. Every scenario on Exec has its own evaluation criteria, and each criterion can link to a skill. When a rep runs a roleplay and gets graded on discovery depth, that observation feeds the discovery skill. You decided what matters for each scenario. The skill analytics just aggregate what those scorecards already measure.

Managers get several views. A Skill Performance section shows score distributions and heat maps across the team, so you can see at a glance whether negotiation is strong across the board or whether half the team is sitting in the Developing tier. A Participant Skill Performance view lets you drill into one person and see their proficiency across every skill, with trend lines over time. Both views exist inside roleplay analytics, and the top-level Skills view brings the same data together in one place.

We built this because customers kept asking a question we couldn't answer well enough: are our reps actually getting better? You can see individual session scores. You can see who completed their assignments. But neither of those tells you whether a specific skill is improving across the team over time. Reps might be practicing more. Are they practicing better? Are reps asking sharper discovery questions on their next roleplay than they did two months ago? Those are the questions proficiency scores are designed to answer. The data comes from scored roleplays, graded against criteria your company defined, and weighted toward what happened recently. That's a better signal than completion rates or a single session score.